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Refund Policy

At Webratek Ltd, we are committed to delivering high-quality digital services to our clients. To ensure clarity and fairness, we have outlined our refund policy below:

1. 100% Money-Back Guarantee

We offer a 100% satisfaction is guaranteed under the following conditions:

  • Initial Concept Rejection: If the client rejects the initial set of designs without requesting revisions, we will provide a new set of designs. If the second set of designs is also rejected, a full refund will be issued.

2. Void Refund Conditions

Refunds are void in the following scenarios:

  • If the client requests changes or revisions to the designs.
  • If the client approves any artwork at any stage.

In such cases, a 100% satisfaction guarantee will be applied to ensure continuous quality.

3. Non-Refundable Circumstances

Refunds will not be provided under the following conditions:

  • Change of Mind: The client decides to cancel due to a change of mind.
  • Alternative Provider: The client selects another service provider, including friends or family.
  • Revisions Made: The client has requested changes or revisions and subsequently requests a refund.
  • Final Files Delivered: The client receives the final deliverables and requests a refund.
  • Post-Approval Requests: Refunds are not applicable after client approval of any design or work.

4. Website Design and Development

If the website design has been approved but the client is dissatisfied with the development process, a 50% refund will be provided.

5. Non-Refundable Services

The following services are non-refundable under all circumstances:

  • Search Engine Optimization (SEO)
  • Social Media Management
  • Social Media Marketing
  • Paid Advertising Campaigns

Refund Request Process

To initiate a refund request, clients must contact us via email at [email protected] within 7 business days of the qualifying event. Refunds are subject to review and approval based on the outlined policy.

We value our clients and strive to provide the best possible outcomes. For any questions or concerns about this policy, please contact our support team.

Thank you for choosing Webratek Ltd for your digital services.