tERMS & cONDITIONS
Revision Policy
The number of revisions included depends on your selected package. You are entitled to request revisions as outlined in your package details. Our goal is to deliver high-quality services, and we will continue making revisions until your expectations are met. No additional charges will apply unless a complete redesign of the initial concept is requested. Revised designs will be delivered within 48 hours.
Turnaround Time
Our standard turnaround time for most design services is 48–72 hours per iteration. This timeframe applies to each stage of the design process rather than the entire project. Revisions may take a minimum of 48 hours (2 business days).
For example:
* Orders or revision requests placed on Monday will be delivered by Wednesday.
* Orders or revision requests placed on Friday will be delivered by Tuesday.
100% Money-Back Guarantee
We offer a 100% money-back guarantee under specific conditions:
* If you are dissatisfied with the initial design concepts, you may request a full refund.
Refund Policy
Refunds will not be issued if:
* The request is made more than 7 days after the purchase date.
* A custom or special package was selected.
* The primary design concept has been approved.
* A logo has been finalised.
* A website has been designed, developed, and deployed live.
* Revisions have been requested.
* The cancellation is due to reasons unrelated to the project.
* No contact has been made with the company for over two weeks.
* Policies have been violated.
* Another company or designer has been approached for the same project.
* The creative brief lacks required details.
* A complete design overhaul has been requested.
* The request falls outside the designated refund timeframe.
* The business has closed, changed names, or rebranded.
* Refunds are requested due to reasons unrelated to our services (e.g., change of mind, internal disagreements)
Clients who have accepted multiple revisions may qualify for a 50% refund upon review. Refunds on service bundles apply only to the dissatisfied service, not the entire package. Cancellations before project initiation may be subject to a 33% administrative fee. Upon refund issuance, all rights to the designs revert to us. Refund requests must be submitted via phone, live chat, or email. If a project is cancelled for non-service-related reasons, a refund request must be made within 24 hours of order placement.To provide, operate, and maintain our website and services.
Quality Assurance Policy
We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:
100% Satisfaction Guarantee
Our unlimited revision policy ensures complete satisfaction within package limitations. We will revise the design until expectations are met.
We may share your information with:
Delivery Policy
* Completed designs will be delivered through the designated account and confirmed via email.
* Standard turnaround time is a minimum of 2 business days.
* Websites will be made live only after full payment clearance.
* Urgent or rush orders require prior consultation with our support team.
Design Ownership & Rights
* Clients retain full ownership of finalized designs.
* Clients do not own materials created during the revision process.
Content Creation & Population
We do not provide content creation or population services unless explicitly agreed upon. Additional services may include:
* Custom text and images for websites.
* Stock imagery acquisition (subject to client approval).
* Product details provided by the client.
We are not liable for similarities between stock images and other online content.If you have any questions or concerns about this Privacy Policy, please contact us at:
Webratek Ltd
Email: [email protected]
Thank you for your understanding and cooperation. Should you have any questions or require further assistance, please do not hesitate to contact our support team.
NDA & Reputation Management Policy
* We maintain confidentiality regarding project details and client information.
* Both parties agree not to defame each other post-project completion.
Record Maintenance
* Finalised designs will be stored for accessibility in case of misplaced orders.
Customer Support
* Our support team is available Monday – Friday, 9 AM – 5 PM GMT.
* Queries outside business hours should be submitted via email.
Technical Support Policy
We provide basic technical guidance for:
* Website deployment (hosting via our third-party provider or client’s server).
* CMS user manuals (training not included).
* Email setup instructions (installation support not provided).
We are not responsible for hosting/server issues on third-party platforms.
Communication Policy
* Official communications, including feedback, revisions, and refund requests, must be made through our designated communication channels.
* We are not liable for issues arising from unauthorised communication methods.
Domain & Hosting
* Domain and hosting services are provided free with eligible packages.
* Email accounts included with website packages can be configured with third-party software.
* For any concerns, please contact our support team via official channels.